Job#: 2064475
Job Description:
Support Engineer
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Apex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer to place at our client, a multinational technology corporation.
Client: Multinational technology corporation
Terms: Contract until 6/30/2025 - strong possibility to extend to a total contract length of 18 months.
Location: 100% Remote – anywhere in Canada (may be asked to work PST)
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Ty Kurucz at [email protected] Please reference Request ID: 2064475 – Support Engineer.
Job Description:
The main function of a Support Engineer is to provide technical assistance to computer system users. A typical Support Engineer is responsible for answering questions or resolving computer problems for clients in person, via telephone, or from a remote location.
Responsibilities:
• You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching, and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
Product/Process Improvement.
• You engage with engineering and supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving product improvements.
• Work with a broad range of customers from small development shops and independent software vendors (ISVs) to Fortune 500 companies.
• Provide accurate information, and help resolve the most technically challenging, critical, and highest impact problems for developers regarding their software.
• Analyze difficult programming problems and develop highly specific solutions to meet developer needs.
• Communicate with developer customers through a variety of channels including telephone, email and GitHub.
• Participate in case review meetings to share knowledge with other engineers and develop efficient customer solutions.
• Identify and report both software bugs and customer suggestions.
• Act as a liaison to internal development organizations, representing the voice of the customer and advocating for product improvements to alleviate customer pain.
• Help teams across developer organizations monitor new incoming cases and meet SLA for critical cases and ensure transitions to appropriate teams.
Qualifications:
Required:
• 7-10+ overall years of experience in the field.
• Bachelors Degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience OR 3+ years of technical support, technical consulting experience, or information technology experience.
• Azure AI Services experience.
• Azure Machine Learning experience.
*The ideal resume would contain:
• Thorough troubleshooting, debugging, and problem-solving skills.
• Strong C, C++ coding skills, along with Python, C# and Java.
• Azure, AWS cloud development experience.
• Ability to work well in a highly collaborative team.
• Thorough troubleshooting, debugging, and problem-solving skills.
• Excellent C/C++ coding skills.
• Excellent communication skills in both written and spoken English.
• Ability to work well in a highly collaborative team environment.
• Effective learning skills.
• Customer service skills.
Top 3 “Must Haves”
1. Fluent in Japanese and English.
2. Minimum 3+ years’ experience with Azure Machine Learning and/or Azure AI Services.
3. Minimum 3+ years’ with customer-facing experience.
Interview Process:
One or two rounds of interviews
- Technical panel interview with two full-time employees (1 hour) and managerial interview (30 minutes)
If you are not a 99% match to the above and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
