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The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant's years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.

What You Will Do
Provide on-going training and support to physicians, nurses, and ancillary staff in their use of EHR and other clinical applications. Coordinate purposeful, daily communication and problem resolution to the clinical end-user of the clinical information systems.

Required Qualifications

• Bachelor's degree clinical or process re-design field such as Management Engineering, Nursing, Allied Health, Business Administration, Health Care Administration or Education Course development.
• 5 years' experience in a health system with process analysis, work re-designs activities, clinical applications and Health Information Management.

Preferred Qualifications

• Healthcare experience in California.
• Experience in a classroom setting using multiple learning modalities for multi-ethnic adult learners.
• California Licensed Vocational Nurse (LVN) - CA Board of Vocational Nursing & Psychiatric Technicians.
• California Registered Nurse (RN) - CA Board of Registered Nursing.

Essential Functions

• Communication
  Collect weekly feedback on overall computing needs allowing Information Systems to respond quickly to client's concerns as assigned by Clinical Informaticist.
  Expand scope of program to include EHR communication, feedback collection and training requirements as assigned by Clinical Informaticist.
  Continue to support the physician communication and preparation for scheduled computer maintenance as assigned by the Clinical Informaticist.
  Listens to and seeks ideas and opinions from others.
  Uses communication strategies that result in achievement of intended outcomes.
  Ensures timely, collaborative interactions and relationships with internal and external clients which results in positive interactions.
  Uses a variety of medium to communicate with targeted clients and other stakeholders e.g., newsletters, posters, email, internet and intranet, etc. as assigned by the Clinical Informaticist.
  Utilizes steps of the conflict management process and Crucial Conversations to resolve identified conflicts.
  Meets with leader on a regular basis.
• Leadership
  Facilitates change process as a change agent in support of hospital campus goals.
  Contributes to promoting best education and clinical practice integration across system through consultation and committee work with appropriate resource personnel.
  Contributes to identification of cost reducing and/or revenue enhancing opportunities.
  Advocates for organization and physicians as it relates to identified opportunities for change, improvement, and goal achievement.
  Provides direction to staff regarding work performance and business operations.
  Mentors junior staff.
  Demonstrates content expertise regarding applications and business operations by supporting client and receiving satisfactory customer feedback.
  Manages client expectations and priorities through effective communication and interaction.
  Resolves conflicts with client expectations and department issues.
  Proposes and implements creative solutions to problems.
  Manages interactions with clients to ensure understanding, agreement and attainment of project goals. Communicates completion dates and delays proactively.
• Problem Resolution
  Analyzes and implements effective client workflow support.
  Using sound knowledge of business, strategic, and IS strategies, translates business requirements into system solutions that meet project requirements.
  Performs a thorough problem analysis using sound judgment, initiative, and own discretion.
  Analyzes user needs/requirements through a variety of appropriate methods such as: onsite visits; review of department policies/procedures; review of system capabilities; ensuring attainment of optimal functionality; user satisfaction.
  Identifies root cause and determines remedies for problems.
  Identifies and communicates options and proposed solutions.
  Develops a comprehensive analysis of pros/cons and implications of proposed solutions.
  Demonstrates strategic and forward thinking by conducting through analyses of downstream and upstream impact of issues and proposed solutions.
  Seeks out required data for problem analysis and resolution.
  Uses effective interviewing skills to elicit client requirements.
• Professional Responsibilities
  Maintains and builds knowledge base related to education, training techniques, and IS through professional literature, networking, and attending appropriate workshops.
• Quality Improvement
  Identifies and reports quality improvement needs, has knowledge of quality data results and participates in quality action planning as it relates to IS training and education related to the clients as assigned by the Clinical Informaticist.
  Participates on interdisciplinary team to implement and evaluate related performance improvement projects as assigned by the Clinical Informaticist.
  Supports the collects data to evaluate effectiveness of training and education.
  Assists in planning and preparation for meeting regulatory requirements as assigned by the Clinical Informaticist.
• Training
  Maintains awareness of upcoming and ongoing IS initiatives affecting the client by actively participating in appropriate committees, meetings and other activities.
  Assesses client's knowledge base, skill and comfort with using computer supported processes.
  Assist in developing, implementing, and evaluating formal training programs to address assessed needs and introduce new computer supported processes.
  Plans for and utilizes opportunities to provide one to one support and education at the point of use for the client.
  Assist in developing materials to support education initiatives.
  Trains new Physicians in system functions and operations in order to maximize user effectiveness and utilization of systems.
  Provides explanation of how the training impacts workflows or how workflows will need to change to make best use of the technology.
  Trains and supports clients utilizing the methodology appropriate for adult learners.

Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.

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