How to Apply

A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

Job Summary

The University of Michigan is seeking an AFTERNOON shift Custodial Senior Supervisor to manage the day-to-day custodial operations of a designated area within the Custodial Services unit of Facilities and Operations. This position has direct responsibility for supervising 16-18 full-time regular and temporary bargained-for custodians in their assigned area. In addition, this position is responsible for ensuring the custodial staff are following the appropriate procedures and delivering quality service to preserve campus health and safety.

Please Note: The work schedule for this position is: Monday - Friday, 5:00 p.m. - 1:30 a.m.

Mission Statement

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Who We Are

Serving the U-M community, Custodial & Grounds Services are the stewards of the buildings and grounds that make the University of Michigan's Ann Arbor campus unique. Our employees pride themselves in giving exceptional customer service while conserving, enhancing and maintaining more than 26 million square feet of property.

Our mission is to serve, with excellence, by providing custodial services, pest management, grounds maintenance, and landscape design services in the support of a safe, functional, and attractive campus environment.

The work this department performs allows for the continuance of patient care, student housing, animal husbandry, utility distribution, snow removal, debris removal, and other critical infrastructure support. Custodial and Grounds staff are designated as critical employees which means, in the event of a University of Michigan emergency reduction in operations, including a public health emergency, suspension of academic classes, or during weather-related events, critical employees are expected to report to work.

Why Work at Michigan?

Being part of something greater, of serving a larger mission of discovery and care that's the heart of what drives people to work at Michigan. In some way, great or small, every person here helps to advance this world-class institution. It's adding a purpose to your profession. Work at Michigan and become a victor for the greater good.

In addition to a career filled with purpose and opportunity, The University of Michigan offers a comprehensive benefits package to help you stay well, protect yourself and your family, and plan for a secure future. Benefits include:

Generous time off
A retirement plan that provides two-for-one matching contributions with immediate vesting
Many choices for comprehensive health insurance
Life insurance
Long-term disability coverage
Paid maternity and parental leave
Flexible spending accounts for healthcare and dependent care expenses

Responsibilities*

Duties include:

Manage and develop a cohesive, high-performing team of custodians that act in accordance with Facilities and Operations guiding principles of being proactive, respectful, collaborative, and solutions-based.
Provide a work environment that brings a high level of energy, team building attitude, environmental awareness, fiscal responsibility, customer service, and safety to the team and department.
Plan work activities and establish work schedules and staffing requirements using departmental team cleaning standards.
Perform payroll functions including accurate record keeping, vacation scheduling, and overtime assignments.
Perform administrative functions including monthly supply orders, inventories updated for stock, and equipment and laundry counts.
Monitor equipment to ensure it is clean and maintained to departmental standards.
Train staff in compliance with current cleaning standards.
Ensure university and department policies and procedures are being followed correctly.
Conduct periodic performance evaluations to assess additional training needs.
Uphold the AFSCME contract. Proactively address issues as they arise. Manage labor relations issues and resolve employee complaints and grievances, including the first step grievance.
Initiate disciplinary process including recommendation for discharge.
Maintain safety standards to assure compliance with the University, State, and Federal codes and regulations.
Coordinate the flow of work or services between departments and assist in the resolution of inter-departmental operating issues.
Conduct Quality Assurance inspections on buildings and resolve issues.
Collaborate with our campus partners to ensure that we are providing the highest level of service via email, phone, video calls, and other communication resources.
Partner with Pest Management to ensure preventive measures are being taken in buildings.

Required Qualifications*

High school graduate/GED
Minimum of two (2) years of supervisory experience
Considerable knowledge of the methods, materials, and equipment used in custodial operations and/or supervisory experience.
Demonstrated excellent verbal and written communication skills
Demonstrated knowledge of computer skills including the use of Gmail, Google Drive (Sheets and Docs), and Microsoft Office (Excel and Word)
Excellent customer service skills are a must!
Demonstrated ability to develop positive working relationships with a diverse group of people at all levels of the organization

Desired Qualifications*

Associate or Bachelors degree
Familiarity with team cleaning custodial operating systems
Experience using a Work Management System (e.g. FMS, AiM, etc.)
Experience with Google Drive (Sheets and Docs)
Knowledge of University policies and procedures
Experience working in a union environment, including knowledge of labor contract administration

Work Schedule

The work schedule for this AFTERNOON shift Senior Supervisor position is: Monday - Friday, 5:00 p.m. - 1:30 a.m.

Underfill Statement

This position may be underfilled at a lower classification as Custodial Associate Supervisor depending on the qualifications of the selected candidate.

Additional Information

Facilities and Operations is a positive organization dedicated to the principles of being respectful, collaborative, solutions-based, and proactive.

Facilities and Operations seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve the diverse people of Michigan, to sustain the excellence of the university, and to offer our students richly varied disciplines, perspectives and ways of knowing and learning.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.