Delivery Manager - AdTech Technology (Retail Media) at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Delivery Managers serve as the Chief Scrum Master across all delivery teams within a product. They are responsible for the overall solution delivery and support of large-scale programs with complex integrations. Delivery Managers are responsible for managing the communication across program stakeholders, defining mitigation strategies to remediate risks and issues, and assisting teams to ensure that the value being delivered aligns to the product vision defined by product managers.

The Retail Media Delivery Manager’s responsibility is to lead the successful execution of our retail media initiatives. This critical role will oversee the delivery of targeted advertising campaigns, manage relationships with key stakeholders, and drive revenue growth. This person will work closely with product owners and product managers to ensure timely, accurate, and successful product delivery, meeting Costco’s Retail Media objectives for the U.S. The Delivery Manager supports the ability of the Retail Media technology team to deliver value by performing outward facing tasks, such as financial tracking, stakeholder relationships (supporting the product owner), vendor management, and software delivery cycles; and reporting to a wider organization.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● Helps with the allocation of resources and provides teams with the necessary support to remediate impediments and reported issues.

● Facilitates program increment (PI) sessions across all delivery pods aligned to a product, or value stream, and the accompanying planning sessions (pre and post PI planning sessions).

● Works with Product Owners and Scrum Masters to plan release schedules across products.

● Supports product teams with the delivery of new features and capabilities while empowering them and allowing them to be self-organized.

● Supports the Product Manager with the facilitation of system demos to demonstrate the integration of products to program stakeholders.

● Leads program increment retrospectives to identify improvement opportunities that can be implemented to improve productivity .

● Creates weekly reports highlighting the health of the overall delivery status to program leadership and various stakeholders.

● Fosters collaboration between the delivery pods and stakeholders at the product level.

● Leads regular “Scrum-of-Scrum” meetings with Scrum Masters from all product teams to drive alignment across. development activities and review blockers or impediments impacting team productivity.

● Coordinates the resolution of internal and external dependencies across value streams and shared services.

● Drives tactical day-to-day delivery process, including removing impediments that negatively impact productivity or block the team’s process.

● Ensures effective communication, collaboration, coordination and team engagement in initiatives that cut across portfolios and products.

● Develops and executes retail media campaign delivery strategies.

● Collaborates with Sales, Marketing, and IT teams to ensure seamless campaign execution.

● Manages external partnerships with brands, agencies, and ad tech providers.

● Analyzes campaign performance, identifies optimization opportunities, and implements improvements.

● Manages delivery team metrics to evaluate progress against delivery milestones (i.e. releases).

● Works with stakeholders to create a high-level preliminary release and project delivery plans for product features.

● Aggregates individual product team status into portfolio-level risks, assumptions, and interdependencies.

● Reports on overall delivery status to program leadership and various stakeholders.

● Supports creation and facilitation of Program Increments and related ceremonies (e.g. PI Review, PI Planning) with value stream delivery and project delivery plans for product features.

● Works with Ad Technology Product Owners and Product Managers to plan release schedules from the technology perspective (i.e. coordinate teams for delivery against release schedule).

● Facilitates/supports product roll outs; works with architects to create high-level release plans for product features.

● Drives and maintains the delivery of long-term cross-functional Retail M technology strategy, including capacity management, report lifecycle management, and priority management.

● Sets clear expectations for self and others and takes appropriate actions to ensure obligations are met.

● Investigates, manages, and applies authorized requests for changes to base-lined requirements, in line with change management policy.

REQUIRED

● 8+ years’ of experience in digital advertising, ad operations or media buying.

● Proven track record of delivering successful retail media campaigns.

● Strong understanding of ad tech platforms (e.g. Adobe, Google).

● Experience in implementing end to end product deployments.

● Proven track record for successful delivery of projects and working cross-functionally with business and IT.

● Past experience leading development teams in Agile.

● Ability to create and manage detailed project plans and report critical paths.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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