Requisition ID: 214283
Posting Locations: Charlotte
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Full Time Teammates are also eligible for:
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance – Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
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Job Overview
The EQS Business Systems Analyst is responsible for serving as the primary liaison between IT technical staff and business end-users. This role oversees the system and data integrity, system functionality, and usability, provides direct business user support for issue resolution; provides technical functional and requirements documentation. End-user support and training documentation performs system enhancement testing, provides regular reporting on system health, error trends, problem root cause analysis, enhancement, and update timelines. This role will also be called upon to support other departmental projects and initiatives.
Duties & Responsibilities
- Monitors and corrects issues with system usability, data, and workflow reported by business users and automatic system monitoring reports
- Observe problem trends on frequent issues and documents, learnings, and solutions
- Tracks compliance, and reports on functionality to the appropriate business partner to support business operations and to improve processes
- Administers user setup, security, access, and business role assignments in accordance with internal controls and regulatory compliance
- Administer Mobile device management
- Administers system functional and integration testing
- Prepare testing documentation and results in analyst documents
- Prepare, manage and lead system process improvement, change documentation, and end-user training
- Prepares and manages system knowledge transfers, documentation, and training for continued education and new systems and software
- Prepares daily, weekly, and monthly reporting on system health, pending, in-progress enhancements, error trends, and root cause analyst; outage, upgrade schedules
- Weekly technical meetings summaries
- Provides support to departmental projects and priorities as directed by EQS leadership.
Knowledge, Skills, & Abilities
- Exceptional analytical and technical problem-solving skills
- High attention to detail
- Excellent written and oral communications skills
- Ability to prioritize constantly changing work and tasks
- Wide range of knowledge of IT systems (SAP, Mobility, database design, and workflow) and wide knowledge of the business process, function with the ability to draw connections, correlations between them
- Good, clear telephone presence and ability to translate technical information to non-technical personnel is required
- A high degree of Integrity with the ability to build and maintain cross-functional, collaborative relationships with diverse teams
Minimum Qualifications
- Associate’s degree or up to 3 years of college or technical school
- Knowledge acquired through 1 to up to 3 years of work experience
Preferred Qualifications
- Bachelor’s degree (4 years)
- IT Systems, computer programming, support, mobile systems support, business mathematics or another technical field
Work Environment
Office Environment
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status..
