Responsibilities:

• Conduct user testing with internal associates or external consumers to tease out feedback and answer team questions on latest prototypes and other relevant products. 
• Support in development of user-relevant design targets for product performance and user experience (human factors, touchpoints, KPIs, and Consumer Satisfaction Indicators) based on first-hand user testing – and act as the beacon of these targets to the cross-functional team of engineers, industrial designers, and commercial marketers
• Support Shark’s everyday business through the lens of the consumer journey to ensure a 5-star experience once consumers have our products in their homes. You will contribute to the product development process (optimization and management) of consumer-facing materials such as artwork assets, on-product messaging, out of box experience, and online content that supports self-service and ease in terms of finding product information.
• Act as a product “expert” for cross-functional team member questions and concerns
• Support team needs with transport of samples to local user homes for testing
• Assist with new product setups and product information management, coordination of data/information for consumer research, development of competitive landscapes, and more

Desired Skills and Characteristics:

• Candidate for a Bachelor’s Degree in Business, Marketing, Engineering, Human Factors, or a combination of the above.
• Candidate has an interest in / passion for the Beauty category, specifically hair care
• Must be able to work full time, 40 hours a week onsite from July through December
• Must be comfortable and perceptive discussing experiences with people on personal and intimate topics such as their hair washing, styling routines, and other personal care experiences
• A consumer-first mindset when it comes to developing new products
• Solution-oriented and able to drill down to understand the root of consumer problems
• A mindset geared toward building relationships across multi-functional teams, coupled with excellent interpersonal skills
• Highly-effective communication skills – both written (presentation/email) and in-person (ability to host succinct, effective conversations that solve problems and ability to make effective presentations to all levels of management)
• Strong project management skills, with the ability to prioritize effectively, manage multiple projects simultaneously, and stay organized in a fast-paced environment
• A desire to learn and grow in a passionate environment
• The ability to embrace transparency and shifting priorities while learning from each decision and focusing on the path forward
• Previous use of the Microsoft Suite of products (Word, Powerpoint, Excel, Outlook) is preferred