Salary range is:
$60,800.00 - $78,000.00This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we’re making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We’re pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
The Role
This is a territory based remote role that entails a combination of instructor led virtual and in person training with a possibility of travel up to 30%Candidates must live within the territory, and ideal candidate location is Indiana or Michigan. The territory for this role includes Indiana and Michigan.
Field Consultants ensure client satisfaction and retention through quality service and proactive consultation with Insurance Carriers in their assigned territory. Field Consultants are responsible for building and maintaining relationships with customers at the local office levels.
Other responsibilities entail working collaboratively across the organizations; serving as the customer advocate in facilitating issue resolution with technical support and IT operations; conducting virtual or on-site product training; providing industry trends and data for customers to benchmark their performance against their competitors and industry standards. Field Consultants also partner with the sales team to develop and implement client related service plans for new and existing customers both for short-range and long-range business objectives of both CCC and its clients.
Key Responsibilities:
Serve as key point of contact for servicing existing customers within an assigned geographic territory
Develop and foster relationships with management teams at insurance carriers within assigned territory
Analyze insurance industry trends to generate action plans that will help customers meet key performance indicators
Service customers through scheduled on-site visits as well as remote service options such as webinars, web based portals, and self -service technology
Hold overall responsibility for client satisfaction as it pertains to customer service
Troubleshoot product related complaints from insurance clients and coordinate solutions through the technical support department
Maintain client relationships for the purpose of retaining and increasing company market share
Gain a solid understanding of each client's claims process in order to better assist their claims managing needs and help drive enhanced claims processing
Develop and assist in client related service plans that are consistent with short-range and long-range business objectives that can be measured
Perform numerous CCC software related training’s and product demonstrations for both large and small groups of with insurance clients
Grow service area relationships by proactively contacting users that have not been serviced
Requirements:
4-year degree preferred or 2-3+ years of related previous work experience in information technology consulting, account management, or relevant insurance auto physical damage or casualty work experience
Work experience in an action-oriented and results-based environment
Experience building relationships and supporting clients through value added services in a specified geographic area
Instructor led training experience is required and project management a strong plus
Strong analytical skills and technical acumen (Tableau, Word, Excel and PowerPoint)
Knowledge of the Insurance Industry or Automotive Services preferred
Excellent communication skills, customer service focus and strong work ethic required
Ability to work independently from home office required
Experience using Customer Relationship Management tools preferred (Salesforce, Gainsight)
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC’s success.
CCC offers competitive compensation and benefits to support you and your families, including:
401K Match
Paid time off
Annual Incentive Plan Performance Bonus
Comprehensive health insurance
Adoption Assistance
Tuition Reimbursement
Wellness Programs
Stock Purchase Plan options
Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact (800) 621-8070.
