Infrastructure Engineer - Enterprise Backup and Recovery at Costco in Issaquah, WA

Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed. As proof, Costco ranks eighth in Forbes “World’s Best Employers”.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

Infrastructure Engineers are responsible for providing a reliable, flexible, scalable, secure, and efficient IT infrastructure to meet current and future organizational needs. They have deep knowledge and hands-on experience in enterprise-wide platforms, and solve technical problems while working on technology initiatives. Infrastructure Engineers have strong architectural, leadership, and technical skills. They ensure delivery of high-quality artifacts, define standards and configuration for the IT infrastructure, and ensure adherence to these standards. Infrastructure Engineers interact in a highly effective manner with other team members and management, drive innovation, and influence delivery and performance.

The Infrastructure Engineer’s responsibility will be ensuring the availability and operations of Costco's Enterprise Backup solutions and storage arrays. This position will work with other members of the EBR and Storage teams to ensure Costco's data is appropriately protected and will ensure the health and performance of the tools meet the requirements of the business.

If you want to be a part of one of the worldwide BEST companies “to work for”, simply apply and let your career be reimagined.

ROLE

● Leads/Collaborates the technical evaluation of all hardware and infrastructure and makes recommendations, sources quotes, and the preparation of paperwork.

● Implements practices, processes, and procedures consistent with Costco's information security policy and IT standards

● Automates, documents, shares, educates, delegates, and improves processes.

● Automates activities and tasks by leveraging API’s.

● Automates deployment of applications and changes with CI/CD pipelines by leveraging DevOps skill sets.

● Builds infrastructure automation utilizing tools such as Ansible, Chef, Puppet, SaltStack, etc.

● Evaluates vendor hardware recommendations for operations reliability.

● Designs and implements solutions to meet business needs while developing and enforcing system and security standards.

● Builds prototypes of potential features.

● Creates conceptual and detailed technical design documents and standards.

● Enhances automation of systems and platforms and identifies opportunities for streamlining and continuous process improvement.

● Collaborates with architects to plan, design, implement, and improve new capabilities, enhancements, solutions and/or platforms.

● Partners with project managers, solution leads, and other stakeholders to establish the rough order of magnitude estimates for infrastructure components of projects.

● Contributes, interprets, and communicates enterprise, technical, project, and operational strategies to the team.

● Develops team vision to drive new capabilities against a published roadmap, in conjunction with management.

● Ensures that proposed and existing systems are aligned with organizational standards, goals, and objectives.

● Formulates and directs activities that align short term goals and long term initiatives while providing accurate and timely estimates (work breakdown schedules).

● Works with teams, management, and stakeholders to conceptualize, design, build, test, and release products.

● Analyzes user and project requirements for solutions.

● Identifies and resolves problems, often anticipating issues before they occur or before they grow; develops and evaluates options and implements solutions in accordance with incident and problem management services, policies, procedures and SLA’s.

● Executes on incoming tasks and incidents for both the Backup and Storage teams.

● Coordinates 3rd party service calls between the vendor and Costco staff for equipment in remote locations.

● Resolves any issues related to the operation of backups, archiving, and job management.

● Reports to management on overall health and operations of the data storage backup environment, and prepares monthly reports for management regarding backup operations.

● Maintains and reviews operational documentation.

● Maintains cross-functional collaboration to ensure availability, reliability, and scalability of corporate backup tools to meet business demands.

● Produces and updates procedures necessary to ensure the safety of information system’s assets and to protect systems/databases from intentional or inadvertent access or destruction.

● Researches, analyzes, and recommends changes required for system growth by utilizing industry standard monitoring and research tools.

● Acts as a point of escalation for user support, research, and resolution of application issues.

● Provides 24x7x365 on-call support.

REQUIRED

● 2+ years’ experience supporting IT infrastructure processes and service delivery.

● Broad-based technical knowledge in backup solutions and storage arrays.

● Understanding of hardware product life-cycles, maintenance issues.

● Strong critical thinking, analysis, and documentation skills.

● Strong communication skills, including ability to work with all management levels.

● Positive attitude; intentional about learning and providing services to customers and partners.

● Extremely responsive and able to work under pressure with a strong sense of urgency.

● Responsible, conscientious, organized, self-motivated, and able to work with limited supervision.

● Detail oriented and possess strong problem-solving skills; ability to analyze potential future issues.

● Scheduling flexibility to meet the needs of the business, including weekends and/or holidays, as necessary.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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