Costco IT is responsible for the technical future of Costco Wholesale, the third largest retailer in the world with wholesale operations in fourteen countries. Despite our size and explosive international expansion, we continue to provide a family, employee centric atmosphere in which our employees thrive and succeed.

This is an environment unlike anything in the high-tech world and the secret of Costco’s success is its culture. The value Costco puts on its employees is well documented in articles from a variety of publishers including Bloomberg and Forbes. Our employees and our members come FIRST. Costco is well known for its generosity and community service and has won many awards for its philanthropy. The company joins with its employees to take an active role in volunteering by sponsoring many opportunities to help others.

Come join the Costco Wholesale IT family. Costco IT is a dynamic, fast-paced environment, working through exciting transformation efforts. We are building the next generation retail environment where you will be surrounded by dedicated and highly professional employees.

As a member of the IT Management Team, you are responsible for managing, developing, and leading a team of employees. Your role includes leading the specific functional responsibilities of your team, which involves overseeing team performance and deliverables. However, your role as a leader within our organization requires more than the management of resources and day-to-day operations. As a steward of the company, you are charged with the development and execution of your team’s strategic vision and plan and ensuring that your team’s actions align with the larger goals of the company and the IT Division.

IT Management Team, the Manager of Sustained Engineering will lead a team that provides analytics, observability, and engineering support to infrastructure teams. This role involves overseeing the development and execution of team strategies, ensuring alignment with company goals, and maintaining strong relationships with business stakeholders. You will be the key point of contact for process improvements, reporting, and ensuring that Lifecycle Analytics adequately supports infrastructure needs.

The Manager will lead the design, implementation, and maintenance of IT infrastructure while leveraging the latest technologies. You will be responsible for creating and managing a team that provides support for the full lifecycle of data pipelines, observability frameworks, and infrastructure optimization. Your leadership will shape the performance and success of the team and ensure alignment with both technical and business objectives.

ROLE

● INTEGRITY: When achieving benchmarks and goals, use methods/strategies that are consistent with the Code of Ethics and the Standard of Ethics for Managers and Supervisors. Always leads by example. Appropriately handles employee concerns and follows through to resolution.

● MEMBER SERVICE: Provides and ensures staff provides an exceptional member experience.

● ADMINISTRATION: Ensures proper department coverage (writing schedule and break aids if needed). Understands department budget, able to research and explain budget variances.

● MANAGING PERFORMANCE: Coaches and mentors employees to provide support and guidance. Has regular open and honest conversations with employees to discuss work performance and career development. Identifies learning opportunities to strengthen employee knowledge, skill and ability.

● COMMUNICATION: Regularly shares information with employees via meetings and one-on-one conversations. Successfully navigates difficult conversations with employees, members, and suppliers. Listens, expresses empathy and adapts to get points across. Addresses issues immediately to ensure a timely resolution and to avoid escalating the situation. Consistently demonstrates business knowledge during interactions with senior management.

● SELF-MANAGEMENT: Demonstrates sound judgment, taking a partner when necessary. Ability to maintain self-control in the face of hostility or provocation or in intense, hectic situations.

● INCLUSION: Encourages different approaches and ideas to work and to accomplish goals. Seeks employee input. Takes the time to get to know or reach out to candidates who show potential that may not come forward on their own.

● COMPLIANCE AND SAFETY: Takes measures to ensure employee and member information is kept confidential and adheres to IS security policy.

Team Leadership and Development:

● Leads, mentors, and inspires a team of engineers and analysts, fostering collaboration, innovation, and continuous learning.

● Establishes clear goals aligned with business objectives and drive team performance through coaching, guidance, and accountability.

● Serves as a role model for leadership and technical excellence, ensuring high levels of motivation and engagement.

Observability and Infrastructure Strategy:

● Guides the development of observability frameworks, ensuring visibility across services, applications, and infrastructure components.

● Drives the adoption of best practices for logging, metrics, and monitoring to improve system reliability.

● Leads the optimization of cloud infrastructure (Azure, GCP) for scalability, reliability, and cost-efficiency, incorporating automation and best practices.

Data Engineering and Analytics:

● Oversees the design and operationalization of automated data pipelines supporting BI, analytics, and APIs.

● Ensures data pipelines are efficiently ingested, transformed, validated, and available to stakeholders.

● Applies advanced analytics and machine learning techniques to derive actionable insights, driving business outcomes.

Collaboration and Communication:

● Partners with cross-functional teams to align technical solutions with business needs and goals.

● Acts as the primary conduit between your team and senior leadership, effectively communicating progress, challenges, and solutions.

● Fosters a culture of open communication and inclusivity, ensuring transparency and engagement across the team.

Performance Management and Process Optimization:

● Coaches team members to achieve performance goals and provide professional development opportunities.

● Identifies process improvements and leads initiatives to optimize workflows, automate tasks, and enhance system performance.

● Ensures data quality, integrity, and reliability across all pipelines and systems through testing and validation processes.

Customer and Stakeholder Focus:

● Ensures exceptional service and support to infrastructure teams, delivering reports, dashboards, and project updates that are accessible to both technical and non-technical stakeholders.

● Develops and maintains strong relationships with business teams to understand solution needs and deliver optimal results.

● This is a full-time management/leadership position (45+ hours per week).

Required:

● 12+ years of experience in defining direction for engineering or operations organizations.

● Proven experience managing and mentoring cross-functional teams, driving organizational change, and achieving business results.

● Knowledge of IT infrastructure technologies (networking, storage, compute) and experience with Data Warehousing, SQL, and Data Analysis.

● Strong understanding of monitoring, metrics, event streaming, and log analytics.

● Expertise in Data and Analytics technologies including ETL/ELT, Data Science, Data Lakes, and cloud platforms (Azure, GCP).

● Experience working with business teams to define solutions and process improvements.

● Excellent communication skills, with the ability to present complex ideas to both technical and non-technical audiences.

● Off-hours work may be required, including weekends, holidays, and 24/7 on-call responsibilities.

We offer a comprehensive package of benefits including paid time off, health benefits - medical/dental/vision/hearing aid/pharmacy/behavioral health/employee assistance, health care reimbursement account, dependent care assistance plan, short-term disability and long-term disability insurance, AD&D insurance, life insurance, 401(k), stock purchase plan to eligible employees.

Costco is committed to a diverse and inclusive workplace. Costco is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to IT-Recruiting@costco.com

If hired, you will be required to provide proof of authorization to work in the United States. Applicants and employees for this position will not be sponsored for work authorization, including, but not limited to H1-B visas.

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