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Job Summary

Syndication is the Comcast Technology Solutions organization established to enable other MSOs to Partner with Comcast to provide our products and features to their customers. The Network Operations Engineer position will be responsible for supporting frontline operations of syndicated partner DAA tools focused on the monitoring and alerting of network performance.

Job Description

What You'll Do:

Support Syndication DAA program for MVPD&OS Frontline Operations.
Creation and distribution of materials supporting syndicated tools.
Create and conduct training on operational best practices for syndicated DAA as needed.
Maintain partner frontline user guides for DAA network monitoring and troubleshooting tools.
Act as MVPD&OS Frontline Operations DAA subject matter expert and syndication partner POC.

Drives issues through closure engaging all appropriate resources. Leads technical bridges and provides troubleshooting direction. Provides guidance and recommended solutions to complex technical issues.
Acts as an advocate for Engineering Operations procedures, policies and processes. Ensures projects are fully integrated into the operations environment including lifecycle problem management from front line CARE through Engineering.
Creates data and metric systems to track operational workflows; maintains records of results and feedback. Analyzes data and metrics, identifies problem areas and provides actionable insight to management.
Provides input to Engineering and vendors on defects and required enhancements. Attains all relevant industry standard technical certifications.
Performs complex and routine maintenance tests for designated areas of engineering. Identifies, isolates and escalates issues to appropriate personnel. Ensures that all maintenance is properly validated to minimize subscriber impact to (ideally) zero.
Contributes to design considerations for new products or architectural changes to existing products. Assists with or leads efforts to build new application infrastructure, coordinating efforts across teams.
Analyses problems in design, configuration, data flow and data state within a highly complex multi-product provisioning system.
Serves as team lead on multiple projects, often spanning different engineering disciplines within the organization.
Leads the integration of projects into operations including instrumentation, automation, standardization and methods/procedures.
Does not have any direct supervisory responsibilities. May direct workflow and act as a technical lead.
Consistent exercise of independent judgment and discretion in matters of significance.
Regular, consistent and punctual attendance.
Other duties and responsibilities as assigned.

What You'll Need:

Bachelor's degree or Equivalent
5 - 7 years of relevant work experience
Experience with network monitoring and troubleshooting is strongly preferred.
Strong understanding of FDD/FDX networks
Skilled in Technical Document creation (Power Point/Word)
Strong written and verbal communication skills

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Network Monitoring; Network Troubleshooting; Network Support

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years