Job#: 2069521
Job Description:
Support Engineer
Apex Systems is a global IT services provider, and our staffing practice has an opening for a Support Engineer with technical customer service experience, Azure or M365 troubleshooting experience and technical competence with Backoffice technologies to place at our client, a multinational technology corporation.
Client: Multinational technology corporation
Terms: Until 6/30/2025 (with strong possibility to extend to 18-month total contract length)
Location: 100% Remote (preference to PST candidates) – must be willing and able to work PST
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Ty Kurucz at [email protected]. Please reference Request ID: 2069521 – O365 Cloud Identity Support Engineer.
Overview
You will be responsible for delivering support for enterprise-level premier customers. The ideal candidate should have at least 3-5 years of experience with Exchange or Office 365 (Exchange Online, Cloud Identity, or Security & Compliance) or Azure Identity. You should possess a solid working knowledge of Enterprise Messaging Administrative concepts and Identity (client authentication, Identity Authorization and Authentication experience, Identity Synchronization Technologies (Dirsync, AAD Connect, FIM…etc), Identity and Access Management, Office 365 Identity Management.
Goal: To provide high-quality technical support to premier customers.
Responsibilities:
- Deliver timely and high-quality incident resolution focusing on root cause analysis, prevention, and knowledge transfer.
- Utilize knowledge of the customer environment to resolve issues promptly.
- Manage escalations and sub-cases to ensure timely and high-quality resolution of all issues.
- Develop and implement strategies for providing proactive support resulting in fewer incidents, increased availability, or accelerated deployments.
- Work with Technical Account Managers to effectively manage hot sites, including documented action plans and daily status updates for the customer and management.
- Execute formal post-mortem process on closure of critical issues.
- Initiate and participate in triage meetings to share knowledge with other engineers and to efficiently resolve customer problems.
Qualifications:
- 2+ years’ experience with Exchange or Office 365 (Exchange Online, Cloud Identity, or Security & Compliance) or Azure Identity.
- 4-year technical degree or equivalent work experience, plus a minimum of 3 years’ experience in technical support or MIS in an Enterprise environment.
- Demonstrated technical competence with BackOffice Technologies.
- Strong technical writing skills and familiarity with Office Applications.
- Ability to effectively communicate with customer managers and executives on technical and business issues.
- Strong organization, time management, project management, and negotiation skills.
- Must be willing and able to work weekends and holidays.
Preferred:
- Enterprise experience.
- Fluency in Spanish.
Top “Must Haves”
- Technical Customer Service in Technology | 3+ years experience
- Azure or M365 skillset
- Technical competence with BackOffice Technologies | 3+ years experience
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
