Revvity is seeking a Senior Customer Support Engineer to join the South Region Service Team. The individual will be joining a team that is responsible for supporting our Reproductive Health customers throughout the South Region of the U.S. Individually, the position will be working primarily in Atlanta. However, as needed, the individual will be expected to travel throughout the region to assist other team members and their customers.
Responsibilities:
The primary duties of the Senior Customer Support Engineer are to install, maintain, verify performance, and repair equipment at customer sites, ensuring best-in-class service:
Install, Maintain, and Repair at various customer sites
Act as primary Service liaison for your customers, building a strong relationship ensuring their satisfaction
Achieve response time targets to contract customers
Keep area Team Leader and Area Sales Manager informed of all issues
Manage due dates for all Preventive Maintenance Service Orders - Ensuring that all are completed on time
Manage and complete all Service Orders in a timely manner
Order and maintain appropriate inventory to support the territory
Provide non-contract customers billable estimates for servicing of instruments
Accountability for assigned company assets to include Company vehicle, tools, test equipment, laptop, and cell phone
Complete expense reports for usage of company credit card
Complete company assigned training in a timely manner
Report potential quality issues via the corrective action process
Travel (post-initial training) would likely be ~25%
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Basic Qualifications:
BS/BA degree
5+ years of experience with installation, preventive maintenance procedures, troubleshooting, support and/or end user utilization of scientific instrumentation
OR
AS/AA degree
7+ years of experience with installation, Preventive maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation
Preferred Qualifications:
Excellent organizational and communication skills
Experience with multi-label detection plate readers, liquid chromatography-mass spectrometry, automated liquid handling systems, or similar technical experience would be preferred
Previous OEM service experience (Sciex, Waters, Agilent, Hamilton, Tecan, etc.)
Ability to troubleshoot and diagnose complex technical issues
Strong electro-mechanical skills
Valid Driver's License
Experience in MS-Office products
