MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding.
We are seeking a Senior Services Operations Specialist to join the MathWorks Consulting Services Group (CSG). This role supports our team of global consultants and requires an ability to work collaboratively with a diverse team on a wide array of topics, excellent communication skills, and high professional standards. The overarching goal is to keep existing operations running smoothly while continuously identifying and implementing improvements.
This position will work on a hybrid schedule in our Natick, MA headquarters and reports to the Consulting Services Group Manager.
MathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.
Responsibilities
- Conduct analyses and manage business health quantification and reporting
- Collaborate with finance groups to ensure accurate and timely invoicing
- Provide internal and customer-facing project management support
- Manage data integrity, workflows (e.g. forecasting), and reporting within our Professional Services Automation (PSA) system
- Provide internal customer support to business and technical sales staff
- Organize and administer internal awareness-raising campaigns
- Identify, plan, and lead business process improvement projects
- Help organize and compose executive level report-outs
- Assist new staff with on-boarding, specifically as relates to business processes
Qualifications
- Excellent communication and interpersonal skills
- Proactive/self-starter
- Sales and/or professional services (consulting, contract engineering) experience
- Software industry experience
- Salesforce, Power BI, Power Automate, SharePoint, PSA systems experience
- Business process documentation experience
Required Qualifications
- A bachelor's degree and 6 years of professional work experience (or a master's degree and 3 years of professional work experience, or equivalent experience) is required.
- Proficiency with Microsoft Excel
- Experience with project management
