Description - External
JOB SUMMARY
The Process Owner will oversee the planning, implementation, and management of software applications and projects related to Automation, Epic Interfaces, and Epic Reporting/Analytics. This role involves collaborating with operational stakeholders and technical experts to drive initiates from inception to completion.
ESSENTIAL FUNCTIONS OF THE ROLE

* Lead the strategy, prioritization, and execution of assigned application projects.
* Maintain a portfolio roadmap aligning with clinical, operational, and IT objectives.
* Develop detailed project plans, schedules, and budgets for Epic and any related third-party application.
* Oversee the integration and implementation of third-party applications, ensuring compatibility with existing systems.
* Partner with Project Managers to monitor project progress, manage risks, and resolve issues to ensure timely and within-budget delivery.
* Work closely with clinical and operational leaders to identify and prioritize IT needs.
* Act as a liaison between technical teams and business users to translate requirements and objectives effectively.
* Stay updated on advancements and development roadmap for Epic and other related technologies.
* Provide guidance on system configurations, workflows, and enhancements.
* Serve as subject matter expert in portfolio and provide support and mentorship to junior team members.
* Promote consistency and operational efficiency across the Information Systems (IS) organization including leading the concept definition, strategy, study, design and deployment and ongoing management of assigned processes.
* Review implemented processes on a regular basis and initiate improvement efforts accordingly.
* Maintain process documentation.
* Manage process and technology enhancement priorities and backlog.
* Perform other position appropriate duties as required in a competent, professional and courteous manner.

KEY SUCCESS FACTORS
* Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or related field (Master's preferred).
* 5+ years of experience in IT project management or portfolio management, with a focus on healthcare applications.
* Proven expertise with Epic Cogito, Bridges, or Cloverleaf including certifications (preferred).
* Strong understanding of Epic Integration or Epic Cogito tool suite.
* Ability to work effectively with both technical and non-technical stakeholders.
* Strong problem-solving skills and a results-oriented approach.
* Prior experience in Service Management, ITIL or Service Now required.
* Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly.
* Ability to manage multiple projects simultaneously in a fast-paced environment.
* Masters Degree preferred.
* Prior experience in Service Management, ITIL or Service Now required.
* Experience with the Systems Development Life Cycle (SDLC) desired.
* Prior project experience developing project plans, ensuring that milestones are met and the end product meets customer expectations.
* Excellent business acumen desired, with prior operations experience preferred.
* Knowledge of IT/IS process acumen & improvement techniques.
* Demonstrated service approach to IT.
* ITIL, Lean, Six Sigma certifications are highly desirable.
* Excellent organizational change management skills.
* Excellent partnership and team building skills.
* Excellent facilitation skills.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
• EXPERIENCE - 5 Years of Experience
• Certification - Epic Cogito or Epic Bridges (strongly preferred)