Job Summary
Accountable for customer complaint investigations and outcomes. Coordinate servicing, issues replacements or credits to customer.Job Description
MAJOR RESPONSIBILITIES:
Run trending reports of complaints and initiate corrective action requests.
Update complaints in the SAP Complaint System. Ensure complaint are logged accurately and closed.
Perform product complaint investigation through sample performance testing, image evaluation, historical data analysis and/or other complaint investigation techniques. Based on these investigations, suggests product improvements.
Write complaint investigation summary letters to the individuals that reported the issues.
Issue credits, coordinate servicing, replacement orders, and/or RGA's as required for complaint resolution.
Follow up with sales force on outstanding issues following the time frames established in written procedures.
Coordinate and track rework/stock checks of product as required in response to complaints.
Maintain compliance with QST and ISO regulations and Medline policies and procedures.
Education:
High School Diploma or equivalent.
Knowledge / Skills / Abilities:
Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
Experience with Microsoft Office Suite.
PREFERRED JOB REQUIREMENTS:
At least 1 year of experience in Quality Assurance and Quality Control in a FDA regulated industry.
Experience providing customer service to internal and external customers including meeting quality standards for services and evaluation of customer satisfaction.
Experience controlling and coordinating concurrent tasks, competing priorities, and critical deadlines.
Experience with Microsoft Office Suite
FDA regulated industry experience.
Benefits - Medline is committed to offering competitive benefits and a variety of choices to best meet the needs of you and your family. For employees scheduled to work at least 30 hours per week, this includes health and well-being, financial fitness, career development, paid time off and more. Employees scheduled to work less than 30 hours per week can participate in the 401(k) plan, access the Employee Assistance Program (EAP), Employee Resource Groups (ERG) and Medline Service Corps. For a more comprehensive list of our benefits, please click here.
Every day, we're focused on building a more diverse and inclusive company, one that recognizes, values and respects the differences we all bring to the workplace. From doing what's right to delivering business results, together, we're better. Explore our Diversity, Equity and Inclusion page here.
Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
