Welcome to the intersection of energy and home services. At NRG, we're driven by our passion to create a smarter, cleaner and more connected future.
Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes.
Summary:
Field Product Manager plays a key role in driving the success of Vivint&aposs products by acting as a bridge between product development, engineering, sales, and installation teams. This position requires in-depth knowledge of the company&aposs product offerings, strong communication skills, and the ability to translate customer needs into actionable insights.
Primary Responsibilities:
- Serve as the in-house expert on products, including features, benefits, use cases, and competitive differentiators.
- Conduct product demonstrations and training for both internal teams (sales, Customer Service) and external customers.
- Engage directly with installation and Services teams to gather feedback, understand their needs, and resolve product-related inquiries.
- Act as a liaison between installation teams and the product development team, providing insights on preferences, challenges, and desired features.
- Monitor product performance through KPIs, customer feedback, usage data, and surveys.
- Collaborate with the product development team to define product specifications, success metrics, user stories, and roadmaps.
- Participate in product launches, beta tests, and pilot programs, providing insights and recommendations for product improvements.
- Ensure product updates are well-communicated to internal teams and customers.
- Provide technical support to installation teams and other internal partners.
- Create product documentation, including user guides, FAQs, and best practices, to support product success.
- Train internal teams and customers on product usage and best practices.
- Test firmware versions to ensure we are releasing quality firmware to our customers/technicians.
Required Skills, Experience & Education:
- Proven experience as a Technical Product Manager, with a focus on product success and reliability.
- Strong understanding of product performance metrics and root cause analysis.
- Ability to manage multiple cross-functional projects and balance short-term fixes with long-term goals.
- Excellent communication skills, with the ability to collaborate across teams and present complex issues in a clear and actionable manner.
- Capable of creating a plan out of an ambiguous problem.
Required Education/Experience
- 4+ years of product management experience
- Hardware and software experience (preferred, but not required)
- Relevant work experience with defining and delivering consumer products and/or Services
Here are some highlighted perks you should ask us about:
- Free daily lunch and drinks on site
- Paid holidays and flexible paid time away
- Employee/Friends/Family Discounts
- Onsite health clinic, gym, gaming tables
- Medical/dental/vision/life coverage & 24/7 Medical Hotline
- 401(k) + Employer Match
- Employee Resource Groups
WORKING CONDITIONS:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.
EEO is the Law Poster(The poster can be found athttp://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)
Official description on file with Talent.
