Job Summary
Responsible for designing, testing and turning up circuits in all regions of the CDV and/or Commercial Services network on the Test & Turn Up team. Resolves all first contact issues and escalations in an organized and timely fashion and escalates issues exceeding scope of expertise in a timely manner, as needed. Troubleshoots and provides resolutions according to established practices and procedures. Provides project management and status updates. Performs routine duties with minimal supervision.Job Description
** HOURS FOR POSITION: 10:30am to 7pm Monday through Friday **
** Exciting news - This position is Virtual; however, must reside in the North East Division for this position - This includes the States of New Hampshire, Connecticut, Massachusetts, Pennsylvania, Delaware, New Jersey, D.C and parts of Virginia **
Disclaimer: Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage.
Qualifications Required:
Network + certification or equivalent
Knowledge of Routers and IP Subnet (Networking experience needed)
Connecting wires to Gateway as example - understanding routers wholistically
Comcast experience preferred (Comcast Business strongly preferred)
Strong written and verbal communication skills
Core Responsibilities
- Designs internal circuits and oversees CDV demark to switch. Includes port assignments both in databases and in the physical network elements.
- Tests and turns up new circuits in a production CDV and/or Commercial environment, according to Comcast practices. Follows established practices and procedures.
- Interfaces with commercial customers in regards to commercial product offerings. Troubleshoots issues, providing resolutions according to established practices and procedures.
- Assists in coordinating and resolving service issues with providers and vendors to ensure accurate and timely implementation of new trunk groups and augments to existing trunk groups.
- Escalates issues in a timely fashion. Provides all relevant information, accurately entering information into database.
- Opens and updates service tickets in database/tracking system.
- Follows procedures to maintain service Mean Time to Repair (MTTR) within regional or contractual standards.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Perform Testing; Interpersonal Communication; Electronic Circuitry; Network Engineering
Salary:
Pay Range: This job can be performed in Maryland with a Pay Range of $29.48 - $44.22
Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
0-2 Years
